Frequently Asked Questions

When will my parcel be shipped out?

You submit your waybill order before 5pm, our staff will pack & arrange send out. It's take 1 working days.

How long it take my prepay to top-up?

It's take 30 minutes or less to top-up your prepay because we need to check the amount, time & the date. After confirm, we will top-up to your prepay account.

How to check/track your waybill?

After submitting waybill, our staff will pack your item according to your waybill order & send it out.

For using air service

You can proceed to
http://com1express.com/
http://abxexpress.com.my/
http://www.airpak-express.com/
http://www.poslaju.com.my/

http://www.skynet.com.my/

To check your parcels status .

For using sea service , you need to contact us to check your parcels status.

Remark: For using air service , it's will take 1 - 2 working days to proceed. Please check/track your waybill after 1-2 days. If you have any question, please contact us for more details.

How to register as member?

Sensitive goods and air transport contraband

Sensitive goods
Any well-known brand imitation goods, liquids, powders and food are sensitive goods.
Beauty products, cosmetics related drugs, with battery, magnet products, CD DVD discs, sex toys and other goods are also sensitive.

Air contraband
Dangerous goods, weapons, livestock, money, alcohol, flammable, perishable, and all the International Air Transport Association Restricted Item.

What is volumetric weight and actual weight?

A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

Volumetric = Length x Width x Height x 167

Example = 30x30x20cm
= 0.3x0.3x0.2m = 0.018CBM x 167
= 3.01kg

Actual Weight = 2kg

We will calculate base on whichever higher. In this case, we will calculate 3.01kg.

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