Frequently Asked Questions
You submit your waybill order before 5pm, our staff will pack & arrange send out. It's take 1 working days.
It's take 30 minutes or less to top-up your prepay because we need to check the amount, time & the date. After confirm, we will top-up to your prepay account.
Remark: For using air service , it's will take 1 - 2 working days to proceed. Please check/track your waybill after 1-2 days. If you have any question, please contact us for more details.
Any well-known brand imitation goods, liquids, powders and food are sensitive goods.
Beauty products, cosmetics related drugs, with battery, magnet products, CD DVD discs, sex toys and other goods are also sensitive.
Dangerous goods, weapons, livestock, money, alcohol, flammable, perishable, and all the International Air Transport Association Restricted Item.
A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
Volumetric = Length x Width x Height x 167
Example = 30x30x20cm
= 0.3x0.3x0.2m = 0.018CBM x 167
Actual Weight = 2kg
We will calculate base on whichever higher. In this case, we will calculate 3.01kg.